I don't normally let that bother me because maybe he was tired or had a long day. Upon check-in the man at the front desk, Manny, was not friendly or helpful.
The hotel refused to budge on compensating us for our missed night so we checked in anyway to avoid losing out on money spent at this establishment. We missed the first night of our hotel stay due to our flight being cancelled and rescheduled for the night morning. I wouldn't have accepted one if it was offered because they don't have any dietary restriction friendly on their menu, which is why I booked through 3rd party because it was cheaper and didn't include the "free breakfast" they offer if you book directly with them for a higher price. Basically, if you have issues, they may offer to give you a free breakfast voucher for your troubles. They told us, to our faces, that they do not treat guests who book their rooms through 3rd party companies the same as guests who book with them directly. Discriminatory is hardly even horrible enough of a description of the regard the front desk and management have for their guests. But the next day we enquired about checking out early because of the many issues we had encountered already with this place and he informed us we would only be refunded 1 night of our stay.
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